Reference

Terms Conditions That Govern Your Use of firestorm

These terms set out the rules that apply when you create an account, deposit funds through bKash, Nagad or Rocket, place wagers, or request withdrawals on firestorm.

Account RulesPayment ConditionsWithdrawal TermsEligibility CriteriaData Handling
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firestorm Terms Conditions That Govern Your Use of firestorm
HOW WE HANDLE POLICY

Data, Security and Your Rights Under These Terms

We take the obligations described in these terms seriously. From how we store your personal data to how we verify wallet ownership before a payout clears, every step follows a structured internal process. Below are the key areas where these terms translate into real operational practice on firestorm.

Data Retention

We retain your account data for as long as your account is active and for a defined period after closure, in line with applicable regulations. You may request details of what we hold at any time through support.

Cookie Use

firestorm uses cookies to maintain your session, remember preferences, and analyse how you move through the lobby. You can manage cookie settings through your browser, though disabling them may affect platform functionality.

Account Security

Your login is protected by a one-time password sent to your registered mobile number each session. We recommend keeping your phone number current so OTP delivery stays instant and your account stays under your control alone.

Wallet Verification

Before your first withdrawal processes, we verify that the bKash, Nagad or Rocket wallet you registered matches your account name. This step protects both parties and typically requires a screenshot or transaction reference from your wallet app.

Right to Request Changes

You can ask us to update your personal details, correct inaccuracies, or close your account entirely. Submit requests through live chat or email and we will action them after verifying your identity through the standard OTP process.

Who to Contact

For anything related to these terms — disputes, data requests, account restrictions — contact our support team directly. Policy escalations are handled by a dedicated compliance function separate from general customer queries.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause here is unclear or you need to exercise a right described in these conditions — such as requesting account closure or disputing a balance adjustment — our support channels are available to help. You can raise a terms-related query through live chat, email, or the in-app help centre, and we aim to acknowledge your request promptly.

Live Chat Open the chat widget from any page on firestorm. Raise your terms query directly with a support agent who can escalate policy matters to our compliance team if needed. Available around the clock for account and policy questions.
Email Support Send your terms-related concern or document request to our support email address listed in the help centre. We respond to policy queries with written confirmation so you have a clear record of any resolution or account action taken.
In-App Help Centre Access the help centre from your account menu on mobile or desktop. Browse categorised articles covering account terms, deposit conditions, withdrawal rules, and how to request data changes or account closure under these terms.

Common Questions About Our Terms & Conditions

We get regular questions about what these terms mean in practice. Below are the queries our support team handles most often, answered plainly so you know exactly where you stand with your firestorm account.

firestorm permits one account per person. If we detect duplicate accounts through matching wallet details, device fingerprints, or personal information, we may suspend all related accounts and forfeit balances held in them. Contact support if you believe a suspension was made in error.

Withdrawals must go to a wallet registered under the same name as your firestorm account. If you need to change your linked wallet, contact support with identification and we will update it after verification through the standard OTP and document process.

Each promotion on firestorm carries its own set of conditions displayed on the offer itself. Those conditions form part of these terms when you opt in. If a promotional condition conflicts with a general term here, the promotional condition applies to that specific offer only.

We ask you to confirm ownership of the bKash, Nagad or Rocket wallet linked to your account. This usually means providing a screenshot of a recent deposit transaction or your wallet profile showing your registered name. The process is handled through live chat or the help centre.

We may update terms as needed. When changes affect your rights or obligations materially, we notify you through email or an in-app message. Continued use of the platform after notification constitutes acceptance. If you disagree, you may close your account and withdraw eligible funds.

Access to firestorm depends on your local law and eligible regions. In the event of a dispute, we follow the resolution process described in the account settings section first. If unresolved, governing jurisdiction is stated in the detailed legal notice accessible from your account page.

Request closure through live chat or email support. We verify your identity via OTP, process any pending withdrawals to your linked wallet, and then deactivate the account. Closed accounts cannot be reopened — you would need to register fresh if eligible in future.

Funds deposited through bKash, Nagad, Rocket or bank transfer are credited to your firestorm account wallet. These are operational funds used to service your wagers and withdrawals. We maintain internal controls to ensure client funds are available for valid withdrawal requests at all times.

Contact support with your registered email and account details. After alternative identity verification — which may include wallet transaction history or a photo ID — we can update your mobile number and restore access. Keep your contact details current to avoid delays.

These terms apply identically regardless of how you access the platform — mobile browser, desktop browser, or any app version. The same account rules, withdrawal conditions, and dispute processes govern your use across all devices without exception.

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