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How firestorm Handles Your Personal Information

We collect only what we need to run your account, process your deposits through bKash, Nagad or Rocket, and keep your wallet secure.

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firestorm How firestorm Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around the reality that most of you access the platform from a mobile device and transact through local wallets. Every layer — from how we store your details to how long we keep them — reflects that context. Here is what happens behind the scenes.

Encryption Standards

All data moves between your device and our servers over encrypted channels. Stored records — including payment references from bKash, Nagad and Rocket transactions — are encrypted at rest so that even in the unlikely event of a breach, raw data remains unreadable.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No advertising cookies are placed by us. You can disable cookies in your mobile browser settings, but your session will not persist between visits.

Account Security

Your account is protected by a password you set at registration plus a one-time verification code sent to your linked mobile number. We never store your bKash PIN or Nagad PIN — only the transaction reference we need to reconcile deposits.

Data Retention

We keep your account data for as long as your account stays active. After you request closure, we retain records for a limited period to resolve any pending transactions or disputes, then permanently delete personal identifiers from our systems.

Third-Party Sharing

We share data only where required by applicable law or to complete a payment you initiated. Payment processors receive the minimum needed to settle a transaction. We do not sell, rent or trade your personal information to marketing companies or data brokers.

Your Rights and Requests

You can ask us to export a copy of all data we hold about you, correct inaccurate details, or delete your account entirely. Reach out via live chat or email, confirm your identity through the verification step, and we process the request within a reasonable timeframe.

PRIVACY CONTACTS

How to Reach Us About Your Data

If you have a question about your personal information or want to make a data request, our support channels are open. We aim to acknowledge every privacy-related enquiry within one working day and resolve straightforward requests — like updating your email or phone number — during the same session.

Live Chat Open live chat from any page on the site. Mention that your query is about personal data and the agent will route you to the privacy queue, where your identity is confirmed before any changes are made to your record.
Email Support Send your data request by email with the subject line 'Privacy Request' and include your registered phone number. We verify ownership through a one-time code sent to your bKash or Nagad-linked number before actioning anything.
Account Settings Log in and head to your account settings page. From there you can update your name, email and phone number directly. For deletion requests or export of stored data, use live chat or email so we can verify and process securely.

Common Questions About Your Data at firestorm

Below are questions we hear regularly from account holders in Bangladesh. If your specific concern is not covered, reach out through live chat or email and reference this policy page so our team can respond with full context.

We collect your name, email address, phone number and a password you choose. If you deposit via bKash, Nagad or Rocket, we also store the transaction reference and amount — never your wallet PIN or full credentials.

We do not sell or rent your data. We share limited information with payment processors only to complete transactions you initiate. If local law requires disclosure to a regulator, we comply with the minimum data set needed.

Log in to your account settings and edit your name, email or phone number directly. Changes to payment-linked details require a verification code sent to your registered mobile number to prevent unauthorised edits.

Yes. Contact support via live chat or email, confirm your identity through the verification step, and request full deletion. We remove personal identifiers after resolving any pending transactions or required retention obligations.

We retain account records for a limited period after closure to handle disputes or comply with applicable legal requirements. Once that window passes, personal identifiers are permanently removed from our active and backup systems.

We use session cookies for login persistence and preference cookies for language and layout. We do not place advertising trackers. You can disable cookies in your browser settings, though your session will end each time you close the tab.

We store only the transaction reference and amount — enough to match deposits to your account and resolve disputes. Your bKash PIN, Nagad PIN or Rocket PIN is never captured or retained by our systems.

Data travels over encrypted connections, and stored records are encrypted at rest. Internal access is restricted to staff who need it for account operations. We also require a one-time code for sensitive account changes.

Access to our platform depends on your local law and eligible regions. This policy governs all personal data we process regardless of location, but specific rights or retention timelines may differ based on the legal framework that applies to you.

Email our support team with the subject line 'Privacy Request' and include your registered phone number. After identity verification via a one-time code, we compile and send you a copy of all personal data we hold within a reasonable timeframe.

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